What Information We Collect
We collect only the information necessary to provide bookings, customer support, and improve your experience.
Loading...
Support Center
How can we guide you?
Everything you need to know about your journey with Online Savaari. Curated assistance for the digital voyager. From understanding our booking process and payment options to learning about cancellations, refunds, and travel insurance, we've compiled all the essential information to ensure a seamless experience. Your journey matters to us, and we're here to guide you every step of the way.
How We Use Your Data
Your information is used to process bookings, verify transactions, personalize services, and communicate important updates.
How We Protect Your Data
Advanced encryption, secure servers, and strict access controls help keep your personal information safe.
Data Sharing & Transparency
We only share information with trusted travel partners and service providers when required to complete your booking.
Common Questions
Frequently Asked Questions
Quick answers to help you get the most out of Online Savaari.
How do I book flights on Online Savaari?
Log in to your agent dashboard, search for flights by entering departure, destination, and travel dates. Our engine compares fares across 200+ airlines in real time and shows the best available options. Select your flight, add passenger details, and confirm the booking — e-tickets are delivered instantly to your registered email.
Can I access hotel inventory directly through the portal?
Yes. Our Hotel Reservation System gives you access to over 2 million properties worldwide. You can search by city, check-in date, and star rating, then compare net rates and confirm bookings instantly. All bookings come with instant confirmation and exclusive agent markup tools.
Member Support
Need immediate assistance?
What is the refund process for cancelled bookings?
Refunds are initiated as soon as the airline or hotel confirms the cancellation. The amount is credited back to your original payment method within 5–7 business days. You can track the refund status in real time from the 'Transactions' tab in your dashboard.
How does the commission structure work?
As a B2B agent, you earn commission on every confirmed booking. Commission rates vary by product — flights, hotels, and holiday packages each have their own slab. Your earnings are updated in real time and can be viewed on your dashboard. Monthly payouts are processed automatically.
How do I set up a white label portal?
Contact our partnerships team or request a callback from the franchise page. We'll configure a fully branded B2B portal under your domain, complete with your logo, colour scheme, and custom markup rules. Onboarding typically takes 48–72 hours.
What APIs are available for integration?
Our RESTful API Gateway provides endpoints for flights, hotels, transfers, and holiday packages. Documentation, sandbox credentials, and SDKs are available in the developer section of your dashboard. Our integration team offers free onboarding support for every partner.
Can I manage sub-agents under my account?
Absolutely. The Agent Dashboard lets you create and manage sub-agents, assign individual commission structures, and monitor their bookings in real time. You can also set credit limits and approval workflows for each sub-agent.
How do holiday packages work?
Our Holiday Package Builder lets you choose from 1,200+ pre-built itineraries or create custom packages. AI-powered pricing adjusts dynamically based on season and demand. You can add flights, hotels, transfers, and activities into a single package and share a branded quote with your client.
Are there any hidden charges on bookings?
No. The price displayed includes all mandatory taxes and service fees. Optional add-ons like extra baggage, seat selection, or travel insurance are clearly itemised before checkout so you always know the total cost.
How do I reach support for urgent issues?
Our support team is available 24/7 through the live chat in your dashboard or by emailing support@onlinesavaari.com. For franchise partners, a dedicated relationship manager is assigned for priority resolution.
What happens if my flight gets cancelled or delayed?
We monitor all bookings in real time. If a flight is cancelled, you'll receive an instant notification and can rebook or request a refund directly from the dashboard. For delays, we'll suggest alternate options automatically so your client's itinerary stays on track.
How do I modify an existing booking?
Go to 'My Bookings' in your dashboard, select the reservation you want to change, and click 'Modify'. You can update dates, passenger names, or upgrade cabin class. Changes may incur carrier-specific fees which are displayed before you confirm.
Travel Insurance & Documents
Essential information for cross-border journeys and protection plans.
Visa Requirements
We provide visa guidance for all international bookings. Check the 'Documents' section for country-specific checklists and supporting letter templates.
Travel Insurance
Comprehensive travel insurance can be added to any booking during checkout. Coverage includes trip cancellation, medical emergencies, and baggage loss.
Payment Methods
We accept UPI, net banking, credit/debit cards, and corporate wallets. Monthly credit accounts are available for verified B2B partners.